PAYMENTS Payments can be made by Debit or Credit card or Paypal. We do not accept money orders or personal cheques. Items will not be shipped until the full payment has been made. DELIVERY POLICY If you are buying a gift and would like it sent directly to the recipient please write their name and address in the "note to seller" area at the checkout. Most of the items in my shop are made to order and my turnaround times vary depending on how busy I am. Usually custom orders take 2 – 3 weeks (approx.) but if you have a tight deadline do get in touch and I will always do my best to meet your deadline. Please email me (Daisy) on firstname.lastname@example.org . Please note that turnaround times can also increase and so I would always recommend checking if you have a deadline. UK orders sent 1st Class (1-3 days) or Special Delivery for higher value items is next day by 1pm delivery and requires a signature upon receipt. EU and International orders sent via Airmail (1-2 weeks after initial postage time). REFUND POLICY Returns are only accepted if your item is damaged on arrival, or if you receive the wrong item. Personalised items are non-returnable and non-refundable. I am also sorry to say that I cannot accept returns on earrings for hygiene reasons. ADDITIONAL INFORMATION I recommend not sleeping in handwriting and drawing jewellery to help prevent damage to the piece. Keep it in its box when you are not wearing it to help to maintain its shine. Silver jewellery can be polished with a pigmented silver polishing cloth to bring back its shine.